Home Bargains
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Bedford Interchange Store
I visited this store on Monday (4th November 2024), with my parents and my infant baby. When being served at the till, my mother had gone ahead and paid for her goods as I had more items. I was unpacking, whilst at this time, my infant child was in distress so I was trying to check out as quickly as possible. However, your employee, Ryan F, who was serving us, asked the customer behind me if they wanted to go ahead of me because they only had a few items. He could see that my infant child was in distress at this time. I did make reference that this wasnt okay, however he appeared to ignore this. My mother then challenged him and mentioned about the baby being in distress, to which firstly he ignored, therefore my mother had to repeat what she had said to him, to which he then replied “Okay, well I just thought she might have been on her break”. This did not sit well with myself nor my mother, who responded disgusted to his excuse, and again he just replied “okay”. I was appalled by this treatment, especially given that I had a young baby in distress. I dont believe it is the discretion of the employee to decide if a customer should jump the queue and especially in these circumstances. I feel very discriminated against, as a customer and a new mother for this kind of treatment. I reported this via the complaints section on the website. The response I received was that this would be investigated, though I would not be informed of an outcome. I wanted to share my experience as I feel nobody should have to experience this.