UK Energy Services
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This is a serious complaint against…
This is a serious complaint against Owen from UK Energy Services which I will be taking further then a bad review here. I contacted UK Energy Services because I am desperate. I have a dangerous boiler and my local council does not care whether we live or die -literally - I had to call an ambulance on a dying woman and nothing has changed. Not Owen's concern of course, but just to give you some context re how desperate my situation is. So when he contacted me to respond to my request, I explained to him immediately how useless and unhelpful my council is. Owen left me hanging for weeks despite my extremely polite prompts for him to get back to me. He eventually said he'd look into it and then left me hanging again I managed to actually get hold of him on the phone where again he said he'd look into it. I even said how nice he was even though he had ignored all my messages. After leaving me hanging for weeks and I prompted him, he FINALLY replied with a "I suggest you contact your council". By then I had lost it because I told him ON DAY ONE I came here because council are useless. He then said "well if council won't help you there's nothing we can do, sorry love." That is the most p take, insulting and unprofessional response. He would never have called me "love" if I was a man and I have kept a screenshot of his message. He should have told me a month ago if the council won't help then you won't. Instead he left me hanging with repeated ignores and left me hopeful for a month that I may eventually get help. Then he ended this infuriating correspondence by calling me "love." which is extremely insulting. He should have been upfront and honest from day one, communicated with me and not take the p of me at the end of it all like he did. As I said, I'm taking this matter further to have your company investigated.