Lloyds Bank Insurance
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Poor service
Extremely poor service when I went to Lloyds Bank in Leamington Spa. Entered the branch and was greeted by a lady who struggled to understand that I had opened an account and needed to get my ID verified. Branch is open till 5pm and I arrived at 4.30pm to be told that the counter is closed. No sign to suggest this as I even looked online. Was told that I will need to wait for a lady called Sharon to become free. Another customer was just behind me and Sharon knew him therefore he was served first. This led me to look at the reviews on google and saw a review that the particular lady (Sharon) was quite rude towards another customer which made me quite apprehensive to be served by her. When it was my turn Sharon looked at me quite aggressively. I explained the reason for my visit and she asked me for the reference number. I opened the e-mail I had received when I opened the account on the app and I couldn't see the reference number so asked if it's the sort code and account number. She went NO the reference number (very firmly) and tried snatching my phone off me which I obviously refused. I couldn't believe what I had experienced. Then she mentioned if I had my account detail the account was already set up and helped me to get my passwords sorted. I wish she had training on customer service skills and dealing with difficult situations. Sadly can't blame the lloyds staff but this is the problem with management for turning a blind eye on what training the staff needs. The 20 minutes I was in the branch I saw two customers losing their temper for not getting the help. Quite sadden to see that the bank I have chosen is being managed really poorly.