Magnum Utilities
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Poor service and quality
Magnum initially arranged to install smart meters on 11 November 2020, but when the engineer arrived he didn't have the parts for the gas meter. Another engineer came on 10 February 2021 - once again didn't have the right parts for the gas meter but said he could "make something up". Both meters were fitted and I was left with the house monitor - which to-date only displays the time. On 21 February I had my gas boiler serviced, part of which involves a gas test. During the test my plumber discovered there was a small gas leak on the fittings Magnum had "put together". Fortunately, my plumber was able to fix the issue. I had raised a complaint with People's Energy, last December, regarding Magnum's shoddy service, which remains open. When I updated them today about the gas leak I got the impression I was not the only dissatisfied customer. Steer clear! Emailed resolution@magnumutilities on 22nd February - I received a response advising they would get back in 10 working days - guess what? -- Nothing.