PSA Finance UK Limited
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Awful awful company, rip off, terrible.
Awful awful company. I wish I'd looked for reviews before taking out a 3-year finance agreement for a Peugeot. When Mannheim came to collect the car, which we'd had valeted, all its documents intact etc. the inspector pointed to a dent which we honestly couldn't see, unless we knelt down and squinted at a certain angle. We disputed the cost of repair, he said if we didn't agree, he'd leave and we'd be charged a £135 cancellation fee. Stupidly I signed to say we agreed with the damage, the estimated cost of repair for the dent was more than £200 - our thinking was otherwise we'd be throwing away £135. Then today I had a letter from my bank saying PSA had tried to charge me for the £6800 for the purchase of the car, which we'd returned via Mannheim two weeks previously & paid more than £200 for repair to an almost invisible dent. Phoned up, and a helpful customer services representative agreed it was a mistake. I emailed over a photocopied letter from my bank saying I'd been charged £30 for not having enough money in the account to cover the cost of the payment (which, thank goodness, they'd rejected) and asked for reassurance that this incident would not affect my credit rating. Just had an email saying they won't reimburse the £30 until I send them a bank statement showing it's been taken out of my account even though the bank letter says it has. No mention of the credit rating. This company is awful and just rips off honest people. I'm so angry and upset.