Jo-Ann Stores
View company profile →
Joann online ordering awful
By far the worst experience I have ever had with customer service. Has nothing to do with in person store and everything to do with online services. When I checked out my cart online there was no option for shipping so I assumed it was the next screen. Nope it pulled from a credit card which apparently had an old address I no longer have access to. They ship via FedEx and the option they select to ship is completely unavailable for me to change my shipping address nor opt for a fedex location pick up. The customer service agent at Joann just gave me a broken record of you may return your items on arrival. We cannot change a shipping address due to potential fraud… really? If I can give you the confirmation and info on the card used to ship then I should be able to change an address before the item ever ships. I contacted within minutes of the mistake. I’ll be taking buisness elsewhere after this experience. Do better.