I recently had the unfortunate…
I recently had the unfortunate experience of dealing with the Oliveri brand kitchen tap, and it has been nothing short of a nightmare. I purchased their supposedly high-quality, expensive kitchen tap, believing that I was making an investment in a durable and reliable product. However, the reality turned out to be a complete disappointment. Shortly after the installation, I noticed that the tap was leaking. Not just a small drip, mind you, but a constant and irritating stream of water that would not stop. I immediately contacted Oliveri's customer support to inquire about their warranty and get this issue resolved. To my shock and dismay, I was met with a level of indifference and incompetence that is simply unacceptable. Oliveri, a company that markets itself as a provider of premium kitchen fixtures, completely failed to stand behind its product. Despite their so-called warranty, they refused to honor it for the leaking tap. Their customer service was unhelpful and unresponsive, leaving me feeling like I had been swindled into purchasing a subpar product. The leaking tap not only resulted in a significant waste of water but also caused potential damage to my kitchen. I had to resort to hiring a professional plumber to fix the issue, incurring additional costs that should have been covered under the warranty. I would strongly advise anyone considering an Oliveri brand kitchen tap to think twice. Not only did their product fail in terms of quality, but their after-sales support was nothing short of abysmal. It's deeply disheartening to see a company that charges a premium for its products fail to back them up when issues arise. My experience with Oliveri has left me frustrated, angry, and deeply disappointed, and I can't recommend their products or their customer service to anyone. Save your money and your peace of mind by looking elsewhere for a more reliable and customer-oriented brand. No help from Appliances Online. Hi Courtney, I hope this email finds you well. In response of your reply the invoice number is SI05811043. While I appreciate your prompt replacement of the faulty tap, I am facing an unresolved matter concerning the reimbursement of the plumber's fee I incurred. I would like to provide some context to clarify the situation. Both me and the attending plumber noticed a leak in the welded part of the Oliveri kitchen tap that I had purchased from your company. This leak led to significant water damage in my kitchen and beyond, ultimately resulting in a builder's quote of $20,000 for necessary repairs. To address the issue, I contacted your customer service team, and you promptly provided a replacement for the faulty tap. However, I was informed that the plumber's fee of $374.00, which I had to pay to install the replacement tap and address the initial issue, would not be reimbursed. I believe it is fair to request reimbursement for the plumber's fee, as the issue originated from a defect in the tap, which caused extensive damage to my property. I have been a loyal customer of Oliveri for several years and have always been satisfied with the quality of your products. I am confident that this situation can be resolved to my satisfaction. I kindly request that you review my case and consider reimbursing the plumber's fee of $374.00. To expedite the process, I have attached the plumber's invoice and photographs of the initial damage incurred due to the faulty tap. I would appreciate your prompt attention to this matter and a swift resolution to avoid any further inconvenience. Your assistance in reimbursing the plumber's fee will help alleviate some of the financial burden I have faced as a result of this incident. I look forward to your response and hope that we can resolve this issue amicably. If you require any additional information or have further questions, please feel free to contact me via my email. Thank you for your understanding and cooperation in addressing this matter. I value the quality and reputation of Oliveri products and hope to continue our positive customer relationship. Sincerely, Sasha S Hi Courtney Order number: SO05700103