Mint Mobile
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No service, 4 hours on phone, and no refund after one day of signing on!
Immediately after I renewed service for myself and two kids for an entire year, my data service stopped working. I attempted to contact Mint Mobile that same day but was told customer service wasn’t available and to call back during regular business hours. So I called Mint Mobile the next day and was placed on a long hold and then spoke to a service rep who was unable to help me get my data back. I called Mint Mobile back and was placed another long hold and spoke to a different service rep who was also unable to help me get my data back. I called Mint Mobile a third time and was placed on another long hold. When the service rep answered, I explained my situation for a third time, and then our line was disconnected. I contacted Mint Mobile a fourth time, this time via their chat customer service on my computer and spent another hour and a half trying to get help. They said they could not restore my data, and my case would be escalated to a higher up tech team and would be addressed in approximately two days. Because I was traveling and needed working data for GPS, work, and safety, I had no choice but to switch our family to T-Mobile the same day. When I called back later on in the afternoon requesting a refund of all charges, Mint would only refund me for one of the lines because two of the other lines that had renewed showed some data usage in the last 24 hours, including my own which had used some data to call THEM that morning when I was driving. They were uncooperative and would not process a refund. I paid for 12 months of service for me and my kids and received less than a day of intermittent service. Mint Mobile acknowledged the issue and admitted they couldn’t resolve it within a reasonable timeframe but still kept my money. I spent nearly 4 hours trying to resolve this, and ended up with nothing. I'm filing a dispute with my credit card company to get the funds back (they haven't even processed them yet). Oh, and they actually charged my credit card for FOUR lines when I only had three. So there's that as well...