Water Babies
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Golden Lane Campus – Steer Clear (Great Teacher, Shame About the Site)
Took my baby to lessons at the Golden Lane Campus, I had to cancel due to how rude and awful the receptionists were. ("This is a primary school!!!" is their favourite catchphrase.) Yes it's a primary school and not set up for baby swimming lessons and it's clear they resented us coming in, they were very snippy and unhelpful. One blonde woman practically barked at people who forgot to sign in. The final straw was when I threw a wet nappy in the bin in reception (there are none in the changing rooms) and the same receptionist snapped at me for doing so (again, "This is a primary school!") and demanded I take it out. There are no nappy bins, the changing rooms are dirty and lockers don't work so you have to just hope your valuables don't get stolen. They don't allow spectators either, so grandparents/second parents can't come along. When I complained to the director, she didn't seem that fussed or eager to speak to the people in question. You're just made to feel on a conveyor belt, this clearly is a money spinner and they're not bothered by the customer experience. Not what you want when trying to spend quality time with your baby. I've given this two stars as the actual swimming lessons and teacher were great, but that doesn't make up for the lack of facilities and unpleasant attitude from the staff elsewhere on the site.