VOXI Mobile
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Absolutely rubbish
Absolutely rubbish, your website is not user friendly in terms of some one trying to get help and speak to a live agent, all the helpline numbers just end up hanging up on you. Your online chat assist is rubbish too. I'll give you a example of my situation so my daughters phone broke and got lost, we no longer need to the phone now or the number and can not receive the OTP because we don't have the phone or sim card. We can not log into the online account to cancell our payments so trying to get this sorted out is just so shitty and long winded, how can some one resolve this? I have been going round and round, even tried to call Vodafone so be then told I need to call voxi but then they just hand up and there's just no way for me to get back into the account to cancel the payment.