Broadway Travel
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Absolutely AMAZING customer service!
I’ve booked with many travel agents over the years, but I have never experienced the exceptional level of customer service I received from Broadway Travel recently. Although the brand-new hotel we had originally booked wasn’t going to be ready in time for our trip, Jacqui Rowell went above and beyond to keep us informed every step of the way, providing daily updates and reassurance throughout. Not only did she handle the situation with professionalism and care, but she also arranged a complimentary late check-out for us - as well as organising a little extra treat to help us celebrate both my birthday and our anniversary while we were away. It was such a thoughtful gesture that made the trip even more special. Jacqui’s dedication, attention to detail, and genuine customer care were second to none. I wouldn’t hesitate to book with Broadway Travel again. Highly recommended!