Lloyds Bank Insurance
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I've done absolutely nothing wrong
I've done absolutely nothing wrong, I thought switching from TSB to Lloyd's was going to have a positive affect for myself instead I have been given very poor customer service and left in the dark about the situation I attempted to make a repayment to a loan company named ACI because I owe money and this payment was declined by Lloyd's and triggered a fraud alert, I'm not quite sure why because I am trying to send money to a Balliffes to avoid being taken to court if I do not pay them the amount I owe I am in the middle of switching to Lloyd's bank and have been relying on online banking to be able to pay for anything as my debit card has not arrived in the post as of yet I tried to hold several calls with Lloyd's advisors over the phone to which I was placed on hold and then hung up on at least 3 times by different advisors, I have been made to feel distressed upset because of this I do not understand why my online banking has been blocked and I am honestly shocked because I even let the advisor know the phone at the time that I need to have my card and online banking unblocked as I need to be able to travel to and from work, I do not drive and so do not hold a drivers license I have recieved a text saying my account will be closed and I only just joined Lloyd's I am upset and shocked at this decision simply from me attempting to make a genuine payment to a loan company I have been left with no funds to be able to buy food, travel anywhere or go about my daily life I even had a cinema showing booked before Lloyd's decided to just block my account and kick me off online banking for doing absolutely nothing wrong Because of this I am now having to travel to and from work which us roughly 8 miles away because I am unable to book an uber taxi, Lloyd's have caused me financial hardship