WI
Wine Spies
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Excellent Customer Service from Agent Shiraz
I've purchased wine from several online vendors, but this was my first experience with Wine Spies. Unfortunately, the case of wine I bought was bad. I emailed Customer Service and received a prompt reply from Agent Shiraz, who apologized for the issue, issued me a credit for the bottles I had tried, and advised me to try one more. When I did and it was bad, Agent Shiraz sent a return shipping label and credited my account. Although I'm disappointed the wine was bad, I can't imagine better Customer Service.