Leonardo Hotels
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A shining star
Have just returned from a 2 night stay with Leonardo Oxford. After a 6 hour drive we were certainly ready for a comfortable bed. Upon arrival the first thing to hit you is the ease of parking - these days finding a hotel with a car park is a real find in its self - then the spotlessly clean and cool reception. Fitted out with more than enough comfortable seating. Think of a good hotel abroad, gives you the idea of the area. We were met with extremely professional and helpful staff. I am a wheelchair user and sometimes find that even if the booking is in my name, they will look straight to my husband for the lead, but I’m glad to say this didn’t happen here. We took the lift to the second floor, signage was very easy to follow. On opening our door we were knocked out by the size and cleanliness of the room. The bathroom had - looked new - a lovely well designed wet room. There were plenty of grab rails, but stainless steel instead of the dreadful plastic ones. There were two hand basins, one was low enough for me to use in my wheelchair. The attention to detail was second to none. There was a large bottle of water, a can of fizzy pop and a hand written card wishing us a comfortable stay. There was also an Oxford fridge magnet & an Oxford bottle opener. Little touches that went a very long way. We opted for room service the first night. I had prawns with chilli on a garlic toasted ciabatta. OH had a steak burger with all the trimmings. Food arrived 15-18 mins from ordering. Beautifully hot and delicious. OH said it was one of the best burgers he’s tasted. Breakfast the first morning was set up for us in the ground floor lounge as the lift I needed to take was out of order. The staff couldn’t have been more helpful. Food was tasty and freshly cooked. We had eaten out that day so we didn’t use the restaurant. Breakfast the following morning was once again set up for us as the lift decided to breakdown again much to the poor staffs horror. The whole team at Leonardo Oxford should be very proud of themselves. I have spent over 25 years in hospitality so I know great service when I see it. You guys have it in spades. Well done to all.