Faulty car, Rubbish customer service, No apologise, Never Apex.
On my arrival at Apex Brisbane, I was given a car that was all scratched, hail damaged, i20. When I ask for another vehicle as I wasn't happy about what they chose for me, the staff said The vehicle was allocated to me whole day, we could have rented to other customers if you didn't want it, therefore, you HAVE TO take it. I was like..excuse me.. I didn't choose it. I came to Brisbane for my business meetings, I feel so embarrass driving this vehicle around. That was a big effort from a customer to ask for not scratched vehicle, I can tell you.
The day before my return, I was driving on a highway. I was going 100 km/h, and all of sudden an antenna on the roof flew off. All I found was a spring connection with the Antenna root.
I called Apex, and explained what happened. They told me the manager have to have a look at it first, on my return.
When I arrived at the office, the lady who served me she walked out (not the manager), and said directly that it is definitely my fault. She said, it would have been a bird strike or something.. I was like... I was going for 100km/h, a bird like on highway? what? I said, if it was a bird strike or snapped, the spring connection wouldn't be there.
She was being so judgemental as if she was the manager. She asked me to fill out the accident form. I said it wasn't an accident. She said, if you don't do this, you will be in trouble. WT? It was a threat, and I felt so threaten.
She was like because you signed for the vehicle, everything is on you. I said, Yes I signed it, based on the fact that the vehicle is in a perfect condition. She also told me to pay 400 dollars as a deposit because it's in the agreement. I was like I'm not paying for that, I will talk to the manager when she comes back on Monday (it was on Sat). She called another branch manager and asked about it. The other manager said I am free to go without paying anything. so It wasn't on my agreement, huh?
On Monday, the manager emailed me and said they will not be charging me. Because it looks like its caused as a result of the screw loosening over time. but there was NO APOLOGISE.
