Easy Crypto
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Terrible Service! Beware!
I've been using EC for years, almost on a daily basis. They were fast, orders were completed within a few minutes, they were efficient and if I needed to get in touch with them about an order they responded in a timely manner and were always helpful. On Friday the 11th of July 2025 I made a LTC purchase at 6:47pm and as per usual expected to receive it within minutes, I checked the status and it was saying "In Progress" then time went on and nothing, an hour went by so I contacted them however didn't get a response until early hours the next morning saying my order had been flagged, asked me what the purchase was for, where I was sending it to, if I had been dealing with Brokers or Investors and WhatsApp. This had never happened, so I told them what is was for and still haven't had a response, its now Monday the 14th of July 2025 status is still saying In Progress, still no response from them. I emailed the help team, then emailed the complaints team asking to cancel my order and refund my money as it wasn't worth the hassel and still haven't had a response, no update, no apology, nothing. This is beyond rediculous and I will no longer be using EC, they are no longer NZs only crypto exchange, and I have gone to PIN (pay it now network) so if you're unsure about EC go check out PIN Network.