Wine Spies
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Unreliable storage and refund issues
Bought several wines and used their “locker” system to keep the wines with them for future shipping. When I requested shipment it took them weeks to get back to me and say they had an “inventory issue” and would offer a replacement wine. Then, they changed their mind and replaced 1 bottle and refunded me another before, supposedly, shipping the wine. Over a month later and after numerous emails sent by me, they came back and said they did not know where the wine was… I, obviously, don’t want to have any business dealings with a company like that so I requested refund of all items not shipped yet but, so far, they only offered partial refund. I am still giving it the benefit of the doubt that they’ll make it right but, for the time being, beware of potential issues dealing with them.
