inCruises
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Program started great, now it’s a SCAM!
TLDR: Please learn from my mistake of trusting this company! DO NOT INVEST ANY MONEY WITH THEM. They rope you in and make it nearly impossible to get out of the program without losing hundreds, if not thousands of dollars. I have been a member of this group since 2016 and when I started, this was a great program. After 5 years I had worked up to being able to use 100% of my cruise balance to pay for a cruise. The only draw back was that I had to book the cruise 90 days out or more, which I had to get used to, but made it work. The reviews saying this company has changed it’s policies numerous times is absolutely true. They have COMPLETELY changed the program at least 3 times since I’ve been a member stating that they were “making it better,” but I definitely disagree. I went from being able to use 100% of my balance to only able to use 50% of my balance and being able to book multiple cruises to only being able to book once cruise at a time. I think once lots of people got to the 5 year mark and were able to use 100% of their balance to book more than one cruise, they had to change the program for the company’s benefit, NOT the members. I have been set up on automatic payments pretty much the entire time I’ve been a member, but somehow earlier this year, my automatic payments stopped (not because anything was wrong w my card and it wasn’t expired). Since it’s been automatic for the past 8 years, I didn’t worry about it. When I noticed it, I reactivated my account by paying the invoice manually and deleted my card then re-entered the exact same card, for automatic payments because I realized something must have been wrong with their system. Well, now that it failed to deduct my automatic payments for over 3 months before I noticed, my account went inactive and it deducted over $5000 of cruise dollars from my account and I am left w only what I’ve paid in, which is still over $8200. It sucks but would be okay if I could actually use it, but I can’t even use ANY of that unless my account goes inactive again, which is the dumbest thing I’ve ever heard. I have to stop paying in if I want to use my rewards. More than that, even if I go inactive again and have access to those rewards, I can only use up to 17% of the rewards towards a cruise, which totally sucks since that money is only what I’ve paid in. It doesn’t include any 2 for 1 dollars anymore. I am so angry about this. The company does not care about members who have been LOYAL to them for over 8 years!! They change the rules whenever they want only to benefit the company, not the member. Obviously, I found value in what they originally offered which is why I was a member so long. I didn’t like the changes they first made, but had too much invested to walk away so I continued paying in and trying to use it. I feel like they should grandfather in those members who have been there from early on, to what they originally signed up for. The program is totally different and absolutely NOT what I signed up for! At this point, I would have been much better off to just put $100 in a bank account every month over the years since they have taken away all of my benefits with no way to reinstate my balance because of an issue on their end. It’s ridiculous. I HIGHLY ENCOURAGE YOU NOT TO BUY IN TO THIS!