Jo-Ann Stores
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My email to customer service says it…
My email to customer service says it all. Never again! I was told online yesterday that the vender “Notions” that you deal with is the problem. They said that basically I am powerless to do anything but wait, they told me I could not cancel the order, that I am basically without options and that I have to wait patiently and if I receive my order and don’t want it, then I can ship it back and get a refund. Care to place a bet on whether or not I will every order from Joann’s again? I can’t get my item from someplace else now because I am in limbo on an order I can’t cancel. The reason I want the option to cancel is because ya’ll should have sent my order in a timely manner and you didn’t and you didn’t even have the common decency to reach out to me and apologize for the order taking longer to process and ship than it should have. I would still have no word from you had I not emailed TWICE and the last email was day before yesterday and then called customer service for your company and waited on the phone forever. That really did me no good talking to someone yesterday, because no one can give me an answer on when I should expect my order to ship. How would you feel if you were expecting a beautiful diamond painting that you had been excited to receive, if you were excited to get it at a wonderful price and couldn’t wait to get it to your door to start on it, only to have a company not process your order, but to not give any satisfaction as to when it will be delivered. I am not asking for anything but what I paid for, but that’s how I feel like I’m being treated. Like I should be patient because I’m asking for something for free, even though that is not the case. I ordered another diamond painting(white wolf) before I ordered this one (dragon princess), but I ordered through Michaels. It took them approximately 2 hours to process and ship my order and I had it within the week. I’ve ordered from Blitsy, and had my order in 3 days. Amazon=2 days. Hobby Lobby=within the week. Joann’s=whenever they feel like getting around to it. This has happened with ya’ll before and I can’t believe I trusted y’all again. I won’t be making that mistake again. This has been an absolute nightmare. The last time ya’ll disappointed me was when I ordered a Cricut bundle that came with the golden Cricut mascot. I was so excited. Two days after I checked the status to see if it had shipped and ya’ll had canceled the order and when I questioned it, ya’ll said you had mistakenly oversold the product. It was a beautiful limited addition bundle exclusive to Joann’s and I got screwed out of it and my Cricut mascot which if you look on EBay for him, sells for an enormous amount of money now. So can you imagine why I am so angry now? Can you understand the level of frustration? I’m usually a very nice person, but when I say here is my money, I want this product and I am so excited to receive it and then ya’ll do stuff like this, I feel like I could breathe fire. That must be the opposite of inspiration, angry frustration. But I’m not going to put myself through this again, it’s just not fair to myself to keep trying to deal with a company who doesn’t even reach out to the customer when they disappoint them. Imagine if you paid for Netflix because you wanted to watch Stranger Things or some Netflix exclusive and you were so excited to watch it. You got the popcorn all ready and sat down at the designated time and some show you hated came on instead and Netflix never explained or tried to make it right with you? How would you feel? Magnify that by at least three times Joann’s has done something frustrating like that to me and you will know how I feel. Your crafting should provide you an outlet, not cause you to have more stress. It’s just not right. Sincerely, Mary Lovill