TheSpecialist

Oct 19, 2022

Completely shady business practices regarding fake reviews on Google and trustpilot

Completely shady business practices. At their Romford branch (possibly all branches) So having gone to cosmos many times in thr past few years, being in the area once again I decided to go there. We arrived without a reservation, luckily there was no queue at all, we were seated immediately. This is where the shady business practice starts. Our waiter asked us if we wanted drinks and we said bottomless drinks, and the buffet. He then mentions that if we were to write a quick review on Google, that we would be allowed a 15 percent off on our bills. When I asked the waiter, how will this work since you ask us to pay upfront, how can I actually write an honest review about the service or the food. His response, you can weite about the atmosphere, the scenery. When I mentioned him that this is completely illegal (as per google terms of conditions) that if Google were to find out about this, they would have the right to remove all of the restaurants feedback that looks forced. The response from the waiter was, yes yes I know but this is how it is. So we simply refused to give a review. So I paid for the food and drinks, went to to get my food and after a few minutes or so I was back at my table. When I went to the bar and asked for glasses, I was told I should have been given glasses at my table. I given my table number and was told to show proof with receipt. Finally before we left, we went to the toilets and the toilets were absolutely dirty, and disgusting, two of the urinals you could not get close to due to there being so much fluid on the floor. And on top of this, you charge a 3 percent service charge, and write on the bill that we should give additional tips to the staff. I bet this 3 percent is not given to wait staff, and the management pockets it. I will be contacting Google about your get 15 percent off today and on your next visit forced review scheme. Good quality was as always excellent except for your desserts. (note to Management, please do not deny any of this, as I will post picture and video evidence if I have to)