Routes Car Rental
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Service was so very very very bad. Very disappointing.
Service was so bad. We were unable to refund the reservation fee even if you did not use the car. We personally came to the shop and when we told them it's our first time, they did not assist us properly instead they told us to open their website and make the booking online. And no one explain us that when we do it online You can not get back your reservation fee anymore. When they are processing the hold fee which is 500 dollars my card became insufficient because I used the money for the reservation. I have no enough money to use for the hold. My friends card cannot be used even if they have because I am the one who has license and the booking was in my name, and they require to use the same card. But that was the only card I brought. So I told them that I just have to cancell then because I am short. So I ask them if they could just refund the reservation fee. They said they do not do that in their shop, so they gave me a number to call. I called their CS and ask them if I could refund my reservation fee. When they answered the phone, they told me that I cannot refund it, it is in their policy. So I lost my money but never use the car I lost my less than 75 dollars. They didn't want to refund it. It was our first time to rent in ROUTES. I have no idea that it was in their policy, we never had time to read the policy because they just let us sign up in their office. Atleast there should only be one telling us that what ever we pay for the reservation couldn't be refunded anymore if we can not make it or use the car. No, one. They got my money, I got nothing. I cannot even give them one Star. "ZERO STAR" for them.