Tesla
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Unresolved Safety and Performance Issues; No Response on Buyback Request
Purchased a Tesla in late 2024 after a great FSD (Full Self-Driving) test drive where the car performed wonderfully. But once I received my own vehicle, I experienced multiple issues within weeks. On my third FSD use, the car failed to properly enter a left-turn lane and collided with another vehicle’s bumper. Multiple other attempts to use FSD left us disillusioned — the car makes poor driving decisions, and you need the reaction speed of Superman to stop it before something goes wrong. The windshield wipers didn’t function reliably until after a service appointment — despite the technician stating no repairs were made. Backup alerts are inconsistent, often missing both visual and audible warnings. In one case, I nearly backed into a moving car with no warning at all. I brought the car in for service and spent hours with the team, only to be told nothing was wrong. Ultimately, the service team said there was “nothing more they could do” and suggested submitting a buyback request — which I did. After more than 30 days and multiple follow-ups, I’ve received no response. We’ve stopped using FSD and installed a third-party screen to access continuous blind spot alerts, since Tesla’s native interface does not display them. Ultimately, I regret this purchase and do not feel Tesla took responsibility for the issues. I've given two stars to acknowledge that it is an electric car and has reduced our fuel expense — but it has increased our safety risks compared to the older vehicle it replaced.