Lloyds Bank Insurance
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Customer Service is utterly terrible
Customer Service is utterly terrible, waiting around 20+ minutes for a simple balance check is ridiculous and especially in an emergency. Banks these days should know caller id and directly link your number to your account before they even answer the phone which at that point they should be saying "hello, and my/your name, how can I help you today" Why are we still living in the stone age of 3 security questions before you can get the very least of which is a balance check. You literally could of had all your funds extracted from your account before they even answer the phone. Also if it tells me to get the online banking app one more time I'm switching bank. 24/7 support It claims and yes! We do use the online banking app and it sucks, sucks complete monkey nuts. We are extremely tech savvy and shouldn't even have to be. This app decides randomly to just stop working and at which point we're off doing the daily rounds of reinstall the app, clean the cache, smash and rebuild your tablet etc, etc all of which doesn't work but you do it anyway in some ridiculously vein hope that it isn't them and it's something you may even stand a chance at fixing or have caused yourself. Oh and btw if you do reinstall.. you have to get a code sent to you by post which can take up to 5 days to arrive, this is after the request a phone call code which you obviously check that your phone number is current and correct before requesting every time this decides to happen.. but still doesn't even work unless you get that random time when it does decide, yeah alright I think i might as well work today for this loyal and patient customer. The security checks are overkill and should be requested after wanting more than just a balance check or similar to more of the sensitive data type nature... Are you telling me big corporate banks don't have show caller id phones in 2024? It's ridiculously un-simple and in a crisis is just frankly a joke. Update your systems please, we've been with Lloyds for over 30 years and don't want the hassle of changing. It's not like they're struggling financially is it! Also with ai looming and alike we should be able to get through to the companies we place all of our trust into a lot easier than we currently can. There's nothing wrong with any of the advisers themselves there never is it's Lloyds system that's the problem and maybe customers wouldn't have to wait quite as long if they tried "stream lining" it or trying to make it more efficient. People wouldn't have to join a queue so much. Thank you.