Adoor Property Management
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Nonsense Fees on top Of already raising the rent
The original property management company we were renting from sold to Adoor and I am not sure which company is worse. No updates have been made to the lock on the front and the sewer was always something that had to remain in their name and they pay for. They added a $20 smart lock fee and $10 fee to pay the sewer through a 3rd party company we never signed up for as we had discussed we did not wish to share our info with this 3rd party company; they auto enrolled us anyways and started to charge $14.99 additional instead of $10. Also, the "smart lock" is not a smart lock it is just a keyless lock that is battery operated, not Wi-Fi or Bluetooth compatible, so this is just a battery-operated keyless lock that they are now charging us for even though we have to pay for the batteries for it. This was on the new lease that we had to sign before June, I started reaching out to Adoor before we had signed the new lease to get clarification on this. We had not thought about moving as we really have not had any issues besides fees being added on like this (this is the second time), but as we never received an answer, we had to sign the lease before we were auto enrolled in month-to-month leasing. However, had we known that there would not be away to dispute this since we have been great renters we would have most certainly looked for somewhere else to go as most rentals in this area are about $100-300 cheaper than the $1840 average that they are now charging. Which they raised the rent already almost $100, plus this now $30 in additional fees. Now they are stating that these are fees we should have already been being charged for We have been on time with rent and have only been late once in the 2 years renting from them and the fact that they cannot provide a better solution to this is crazy. To add to this, we have yet to be told who our property manager is since they have taken over ownership and the "customer service" is a call center in a 3rd world country and they can never give a straight answer.