TurnKey Vacation Rentals
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I just had the absolute WORST customer…
I just had the absolute WORST customer service experience ever! I rented a property in South Lake Tahoe for a 2 night stay from august 27th through August 29th for over $1,800. With the Caldor fire going on the air quality is over 450 which is HAZARDOUS. Friends coming with me on this trip have asthma, which puts them at higher health risk. Also highway 50 is closed due to the fires, causing us to drive an extra 2 and a half hours to get to our destination. I have called Turnkey multiple times to ask for a refund or some kind of credit for future use since there is no way me and my friends are going due to this health hazard. When I called, a lady answered and put me on hold. She spent over 15 minutes “researching” the rental policy. She then hung up completely, leaving me with no answers. I asked to speak to a supervisor and was told I would get a call back from some billing department in the next 24 hours, which is completely unreasonable. This is the first and LAST time I am ever using this company. They have no regard for their customers and their safety.