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Bought a neck hot water bottle and it…
Bought a neck hot water bottle and it had a split from age, the rubber had rotten. It leaked hot water onto my skin causing red sore skin. I returned to armley branch who refunded it and kept it. They told me to report it online. They didn't take any of my details. I complained online and got a reply saying that because it had never happened before they would be taking no further action and gave me advice not to use boiling water ( which I didn't) and to keep the tag! They never contacted me to ask any questions and didn't even take my name. Shockingly poor response. If this happens to you then you know they have been warned and chose to do nothing.