lululemon.uk
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My husband bought me a gift based on my…
My husband bought me a gift based on my usual size (long term customers over 13 years) and the order Lululemon order number: UK03154515 had other items in it. One of the tops does not fit right and when compared to another of same size it is significantly different in the shoulder length, I reported it and they said there is nothing that they will do. So for an item that I can’t wear and he spent £29 they just didn’t care. The reviews show other people to be complaining about the fit as well but they told me it was “personal preference” not a quality issue. Well I’ve never had this issue with other items of the same size before …so I would say it’s a manufacturing quality issue for sure! I couldn’t tell until I started wearing it because I trusted in the lulu quality assurance and had removed the tags. The customer support was very much “not our problem” when I have pictures comparing to other similar items and showing how this one is clearly designed/cut short in the shoulders causing a poor fit!!! Sooo unhappy and making me question the lulu brand so much.