Aussie Broadband
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Customer service terrible, no one answering phones
Used to be fantastic with very helpful Aussie staff who couldn't do enough to help. I think it is now an overseas call centre as I was on hold for over 30 mns each time, and gave up. I was told I was 59 in the queue. Boring on hold information. Letter recently sent regarding a price increase was arrogant and poorly written. Got through to another service provider immediately so I will be changing, also got a better price. Friends have also cancelled aussie broadband, due to poor customer service. Surprising really as each mobile customer is paying over $300 a year and if thousands cancel it represents a big loss to shareholders. CEO should take a good long look at deterioration in service.