QD Stores
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Pleasantly surprised
Placed my order online and then came to trust pilot and read the reviews and was immediately concerned! A week after ordering there was still no sign of a dispatch email so I contacted customer services who replied within 24 hours with the usual copy & paste response that they’re very busy right now and they will let me know when the order has been dispatched. To my surprise I DID receive a dispatch email a full week later (2 weeks after the order was placed). It took almost 3 weeks after ordering but today I received my full order via Parcelforce who texted me a time delivery slot and actually came early. It was packaged brilliantly, with plenty of bubble wrap and packing to keep my items safe in transit. Overall I am happy, even more so after the initial panic from reading these reviews! I cannot speak for the returns policy as I have no need to return. I felt inclined to leave a positive review on the sea of negative ones for anyone like myself who might panic if they read these after already ordering!