CA
Carrentals.co.uk
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Disappointing aftercare.
No problem ordering and the car and agent was sound when it came to the holiday. Unfortunately the problems began on our return. Has now been 6 weeks and counting trying to get an additional charge refunded. I had clearly paid for eight days and was charged for a late return (half a day) even though I was well within the time allowed on the original rental voucher. Both the rental company and carrentals.co.uk have gone to ground and only respond with apologies but no resolution. Have now had to try and get the money back via my credit card company. Very disappointed with the aftercare and will hesitate to book with carrentals.co.uk in future.