Hazelton's Canada
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I would give this company a hard miss
I would give this company, and Quinton - the customer service guy - 0 stars if I could. I placed a same day order, and was allowed to choose my delivery date of the same day. The gift didn't arrive so I emailed to ask what had happened. I was told that they cannot make same day deliveries to the address I had chosen. When I asked for a refund as the website had misled me and as they hadn't yet packed or shipped my order, I was told that I couldn't have one. Quinton said that this was because the order included chocolate dipped strawberries, a perishable item that they say isn't allowed a refund. So I then asked for a refund for my order, less the cost of the strawberries - even though they hadn't been packed or shipped yet. Quinton refused because: "this constitutes nearly half the cost of your original order" THIS IS NOT A REASON TO DENY A REFUND!!! Horrendous company. Truly the worst internet company I have dealt with. Their website is misleading at best. At worst it's a complete scam! Now I am totally out of pocket and my child hasn't had the congratulatory gift she was meant to receive. Don't ever use this company.