PSA Finance UK Limited
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Mis-sold a Pugeot lease
I recently found out one year into a lease agreement for a Pugeot 3008 that I have been mis-sold. Tolga (Tony) Hussein at the Chingford Robins and Day dealership sold us a 3 year lease, on which the original quote included a cost for servicing and maintenance and the final contract included a cost for maintenance. We also verbally confirmed multiple times with Tony that the contract included servicing and maintenance and that the only additional cost would be for insurance. So I was very surprised when taking the car in for its first service to be told I had to pay £200+ as servicing was not included on my contract and that 'maintenance' referred to contract (rather than vehicle) maintenace. My complaint of mis-selling was rejected with no discussion from either the dealership or PSA finance and I will be referring to the financial ombudsman. Beware when taking out a contract to ensure that you are not similarly mis-sold.