Maxen Power
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⭐ 1 Star
⭐ 1 Star – Billing for electricity that physically did not exist I took over a commercial premises on 17 November 2025. When I moved in, Maxen Power had physically removed the electricity meter due to the previous tenant. There was no power, no meter and no way to use electricity. Despite this, Maxen issued me: • A bill from 17 Nov – 1 Dec (which I paid under protest) • A second, larger bill for December — even though the meter was still not installed The meter was only installed on 5 January 2026, and on that same day I switched to EDF. Maxen then objected to my supplier transfer unless I paid the December bill for a period when there was no supply and no meter. This has caused serious disruption to my business and is now being escalated to Ofgem and the Energy Ombudsman. I am also extremely uncomfortable with the way Maxen encourages customers to leave Trustpilot reviews when they feel they’ve been “helped” — something I personally experienced during this dispute. It’s a bully boy tactic to boost their trustpilot reviews. That’s how I describe there actions as soon as you have a disagreement. No company should be billing for energy that could not physically be used, or blocking customers from switching supplier to force payment of a disputed invoice. Proceed with caution. — David Woodburn