My Cruises
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MY Cruise, bad value
We were booked on a cruise through MY Cruises. It was my 70th birthday trip and our Wedding Anniversary. 10 day Cruise around the Mediterranean, trip of a lifetime. The ship had little or no working internet and I could do no banking, business or contact family whilst on the ship very frustrating. When the cruise finished we were to be transferred through to our hotel in Rome by MY Cruises. We disembarked from our ship and waited for over an hour causing a great deal of apprehension with ourselves and other passengers who had booked through MY Cruises. After finally being picked up we were dropped off approximately 400m from our hotel. The main entrance to the hotel was blocked off and we had to use a side entrance. It took one person over an hour to process the 40 odd people through to their rooms, we were just plonked in the crowded foyer. We were then charged an extra 48 Euro City tax of which we knew nothing. No payment of tax, no room. The hotel shows a pool on the hotel’s website as part of its promotion, there is none. It is in one of the suites. MY Cruises certainly did no homework as to where we were going to be sent and clearly found us cheap accommodation in what is supposed to be prestigious. I have tried to contact MY Cruises and contacted them two days back, no reply.