QD Stores
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QD Quality Discount Store Oakham Rutland Very Poor Experience
(THE REPLY FROM QD STATES THE MATTER HAS BEEN RESOLVED I AM NOT AWARE OF THIS WHAT DO THEY MEAN BY THIS NOTHING HAS CHANGED SINCE I POSTED THIS REVIEW. PERHAPS THEY CAN TELL ME HOW THIS HAS BEEN RESOLVED) Something has gone very wrong wrong with this company, my recent experience at QD Oakham was a very traumatic and embarrassing one. I originally had a minor customer service issue at the store. I contacted head office. Although Customer Services was very helpful. The same could not be said of the new store manager. I accepted with some disappointment the outcome on Friday 22nd October. I returned to the store 4 more times to shop to purchase DIY products. On the Saturday, I was served by a young lady who appeared not to be able to speak but did not complain. On my fourth visit, I entered the store selected my purchases from upstairs and downstairs and was about to go and pay and the manager approached me and ordered me out of the store, stating I was banned in front of all the customers she would not explain why, she told me to call head office because they would be sending me a banning order. she did not appear to be experiencing any fear, she appeared to be enjoying the experience. I left the store quite distressed and embarrassed. I called Head Office and spoke to a senior manager and he soon emailed a response to me. The store manager had responded to a head office investigation into my original complaint by dishonestly stating I had approached her outside her place of work and this caused her fear. I did not do this this and can not understand why QD now entertain such dishonesty. It is a great shame. Although QD does not sell to many essential items I have made many impulse purchases since the store opened. The store used to be a enjoyable place to visit. It is a shame the old manager has gone along with many of the other good staff. There are still some good staff some who great and thanks using my name. :-( The manager at Head Office said I could still buy the items I wanted on-line, I don't think so...