Mint Mobile
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Can't Call to Anyone NOW
So needed to talk with a Cust. Svc. representative to transfer to my service. The Rep. talked very rapidly and was not overly patient. However, she eventually and successfully ported my phone out of AT&T Carrier service. I was left to install an eSIM via a QR Code to my phone to initiate the Mint Mobile service. I quickly find my iPhone 14 is "not compatible" with their eSIM. I now have an iPhone that can't make phone calls (i.e. hockey puck). On my laptop I IM-ed with Mint Fox (their "help service") and after providing basic information come to discover the phone is locked. Despite my request they could not restore my AT&T Service or any service to make calls. They suggested using someone else's phone to call. Living alone with no landline... I am not pleased with their lack of a solution. Worse yet I need to now go to AT&T unable to call anyone for help -- let alone get help if I have an emergency in the meantime! I complained on the IM that, "their process is not very good." After a long pause (multiple flashing elipses) they repeated the same solution to use a friend or family member's phone or to go an AT&T store. Frustrated but hoping they could correct their system I suggested, "shouldn't part of the process include asking me if my phone is locked before Porting the phone from my existing service, yes?" After a moderate pause. They said "Yes, and" something else but immediately deleted the chat before I could read the rest -- So rude! Feels like this has been rolled out without testing or debugging and the customer is left to be a Guinea pig to find errors and when helpful suggestions are made to improve things for the next person it is ignored.