Ex-Freight Zeta
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Pickup Failure
Tendered a shipment over to ExFreight that was supposed to pickup on 5/20. it is not 5/27 and the carrier has still not picked up. Emailed during business hours yesterday on 5/26/20 at 0749EST and got no responses, then emailed again today to finally get an answer saying that they did not have an appointment. Our shipper is a FCFS shipper and there are no appointments needed. The online portal showed a delay and that is why I reached out, but didnt get an answer until I reached out again more than 24 hours later. now we're 7 days later and it's supposedly on schedule to pick up now