Expedia CruiseShipCenters
Read all reviews for Expedia CruiseShipCenters →
First and last cruise
My husband and I drove from NY to Miami for a cruise with msc. We were denied boarding the cruise. They said there was and issue with his documents, but our immigration attorney's office said that we should have been allowed to sail with the documents we had provided. To make matters worse MSC sent me an email stating we would not get a refund for our excursions. MSC stated being denied boarding does not cancel a booking, well then what does?! We even asked for a resail the following weekend while we were still in town, so we didn't lose $3k. Was advised even "IF" we were allowed to re sail it wouldn't be the following weekend (even know there was still tickets being sold). I am not driving back down or paying for airfare for something I've already lost thousands on! Also, was advised that our trip insurance may not cover the cost of our tickets, why purchase trip insurance? They never seem to pay when an incident happens. This all feels like a big scam.