DNJ

Jul 14, 2022

Darwin Homes

Positives: Communication has been very efficient until we encountered an issue. There could be a delay in getting back to us for many reasons, so I won't hold this against them yet. I just find it odd that there was immediate and consistent communication until we had a problem. The application process was easy and we had someone contact us to give us updates during the process. Negatives: The listing states that it has a fully fenced yard and it doesn't have a fenced in yard. Move in expenses are not disclosed on the lease and were not disclosed to us until AFTER we signed the lease. We are scheduled to move in on July 25th because they don't allow weekend move ins. You must pay the upcoming month's rent early if you move in on the 25th of the month or later. This appears in fine print as a signature on their emails, but you can't see this on mobile email apps. This was not made clear to us during the application process either and is not stated on the lease. The only thing that the lease states that we owe prior to move in is the prorated rent. I paid that after signing the lease. I received an email the day after signing the lease explaining the move in expenses and it still wasn't very clear. As soon as we have reached out to our property manager, Christina about this there has been radio silence. We would appreciate some communication regarding this issue. I've never worked with a rental company that doesn't have a list of move in charges as an addendum attached to the lease. Having this would help with any future issues regarding move in charges for residents. I will update this review if they honor the lease and allow us to move in with what we owe according to the lease or if they adjust our move in date. This is a huge inconvenience for both my family and Darwin. This could have been prevented with better communication.