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Not a cracking store...just cracked boots!
Bought some patent black boots on 27/04/2024 at Barnsley store, they were reduced from £29.99 to £10.00. I wore them for 4-5 weeks, when whilst out, the sole heel felt spongy, my heel was not supported & was uncomfortable to walk in. They had cracked down the sides & come away from sole, I knew of selects policy of no refunds, (a government website on UK retail shoe law says is the customers legal right to have a refund on items that are not of satisfactory quality, fit for purpose,) which is why i was hesitant to go back to the store, but i ended up at beginning of June going into the Barnsley store with my boots & receipt, the person in charge that day was of course not a manager, she told me that i was heavy footed & that's why they broke, I have tendonitis, its at times very painful to walk so i try to walk softly as not to create more pain, to which she replied "exactly", which i didn't understand, "The manager will look at them when she comes in tomorrow if you leave them here with receipt. we'll send them to head office for them to decide but they will probably refuse to do anything!" the store lady said. Footwear should last on average 8-12 months not 4 weeks they are not fit for purpose. I refused to leave anything with them & complained via email when i got home, which reply from Tracy G "The manager knows about the problem, she will sort when you return to store". Yeah by sending them to head office, hence leaving customer with no evidence & not a leg to stand on. I have taken to two reputable cobblers, both said they can't mend them & one said that kind of damage doesn't happen with 4 weeks of wear that damage had happened already inside the boot when you bought them for them to give way in 4 weeks.