Water Babies
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Won’t put any information in writing - bit of a red flag
My review pertains purely to the initial enquiry process. It’s not been great for me - no clear info on fees or booking process on their website, lots of phone calls, but very little by the way of info in regard to my questions. Sent an enquiry (through the page connected to our local pool/lessons) but for some reason it went to South Manchester(?) according to the person that responded. They called me the next day and left a voicemail & email with some generic info. I couldn’t take the call as my 6 month old was asleep & we contact nap. I went back to them via email with some questions. I was told that because I’d contacted the wrong team my enquiry would be forwarded to our local franchise and that they would come back to me. That was 2 days ago. I’ve just had another call from a Manchester number saying they were following up my original enquiry (baby is sleeping again!) but I’ve still had no information in writing on specific cost or in regard to how the booking process works. I did ask for this so I could review it together with my husband - rather than trying to juggle a baby with jotting things down over a phonecall. Best case scenario it was the correct franchise following up with me but not via the method I’d asked for, worst case scenario it was the same person following up as initially and they hadn’t even checked before calling. Find the reluctance to put anything in writing a bit of a red flag really and don’t feel enthused after seeing these other reviews! We contacted Puddle Ducks around the same time and they came back to us almost right away. I was going to wait for Water Babies response but think we’ll commit to Puddle Ducks after seeing these. Might be better suited to parents with older babies that are free to chat on the phone, especially where Dad isn’t interested in decision making process! Not the case with us.