Routes Car Rental
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DONT BOTHER, terrible experience and others have had the same
We paid in full for our hire car only to find out after 24 hours of flying that it had ZERO insurance. It cost us more than the original car hire to get insurance and Europcar said this company had only been hiring through them for three weeks and other customers had the same thing done to them. Absolute scam, don’t bother. Use Europcar direct, never had an issue with them. *** Update*** I have emailed and have had no response to my request to refund the $1400 EXTRA we had to pay for insurance. There was no confusion. You sold a rental car hire without insurance knowing full well that people would have a huge amount to pay, in our case, more than double the original hire fee. ** update** This company is doing this deliberately and refusing to refund the $1400 that we had to pay after we paid in full online. I’ve reported them to ACCC. This is absolutely deceptive conduct.