PSA Finance UK Limited
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Absolutely disgusting company!
Absolutely disgusting company!! AVOID AVOID AVOID!! I was due to give my car back as my 3 year finance had ran out, when I had my car picked up unfortunately the garage I had gained my MOT & Service certificate from had given me the incorrect document, not to worry (as advised by the gentlemen who collected my vehicle) I can go and get the certificate and scan it over to PSA Finance and they will receive this and not bill me £200.00 for the MOT and Service not being done. I went to the garage and emailed a scanned copy of this certificate within an hour of the vehicle being picked up so potentially the vehicle had not even landed back at the head office by this time. A few weeks later I receive a bill for this amount after being advised that I wouldnt be charged aslong as I send a copy of the certificate via email. Within the past month I have sent 3 queries to them through the website which I was advised to do after replying to an email from them yet received no response. Last week I receive a letter advising I need to pay this amount again I called and submitted the query but received no rsponse. Today I receive an email advising that as the document wasnt with the vehicle at the point of collection the charge stands. So I am expected to pay £200.00 for something that has already been done and for doing what THEIR EMPLOYEE advised me to do? Fair? Definitely not. After disputing this they advised that the car would have been sold at auction without this document, so apparently within an hour of my car being collected it was auctioned and sold? I will keep disputing this charge as I will NOT be paying!!! Disgusting company, poor customer service and an absolute money making company!! I would only ever recommend them if I am advising somebody to stay well clear! Also funny that all the other reviews seem to be about their extortionate charges!!!!!! VERY PLEASED TO NO LONGER BE A CUSTOMER NOW STOP HARRASSING ME!!!