Water Babies
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Was really excited to take my little one…
Was really excited to take my little one to swimming lessons, of which we enjoyed however on the whole I found the company to have the poorest customer service and somewhat obnoxious. The opt out system for booking on the next course is appalling and this seems to be a common theme amongst reviews!! They lied stating it was as also on their social media. They took the full amount for the next course and refused to provide a full refund of my money. This is unacceptable for a mother on maternity pay. It seems that they have a strong ethos on money and not focused on new families and their needs. A few mothers commented in changing rooms that they have had to provide medical evidence (covid related) to change to another class as they were unable to attend. Shocking!! The company don’t seems to care much for the needs of new families and babies, others in the group are only staying on as they missed the opt out email. They really need to adjust this policy and stop taking people’s money is totally unacceptable.