VOXI Mobile
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When things go wrong, it’s never their fault
If nothing goes wrong, Voxi is as good as any other network. But when things go awry, they are terrible. Out of a sudden, calls and texts stopped getting through to my Voxi number (apart from calls from other Voxi subscribers). I contacted customer service online and was basically told it was the fault of every other network, not Voxi. Funnily enough, when I wanted to get a PAC, I needed to receive a security text from Voxi, but this did not get through as well (fault of the sender, you might say – but not according to the customer service person). Eventually, I was told I had to go into a Vodafone shop with proof of ID and address to have the issue resolved. Even then, the customer service advisor persisted, saying it was not Voxi’s fault. I hope I will not lose my number as I am moving to a network that can solve its issues without blaming everyone else like a spoiled brat. And you are just left with no calls or texts coming in - the callers get a message saying, ‘You dialled an incorrect number’.