PO
Postoffice
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Helen at Hereford branch High Town
Used the post office for the first time as I am new to the area, and I am appalled by the way I was treated and spoken to by Helen, who refused to answer or make eye contact when I politely asked about posting a package. Onlookers seemed equally shocked and disgusted by her manner. I work in customer service myself and this behaviour would never be tolerated under any circumstances. How dare they put signs up warning customers that ‘abuse of staff will not be tolerated’ when it doesn’t work both ways. Thankfully this is my only hostile experience in Hereford to date.