Celebrity Cruises
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Over-priced, Over-promoted and Under-delivered cruise experience
We sailed on the Celebrity Edge out of Sydney Australia in December 2024. The cruise was an Australian Wine Cruise. The ship was modern and OK as far as that goes however, the overall cruise experience was over-priced, over-promoted (by the cruise line itself and various Travel Agents) and it certainly under-delivered. We chose the much vaunted Retreat class and that's indeed where the over adjectives and the under-delivered comes in. The lauded butler service was highly unsatisfactory and the Retreat lounge and deck left one feeling this is in some ways inferior even to business class lounges at airports. Perhaps worse than all of this was Celebrity Cruise Line's non-response to my communications with them. I tried to reach out to them with my feedback and I was obviously seeking some redress however, they apparently chose to totally ignore my three emails (the first reporting my concerns and two follow ups after not even getting an auto-generated acknowledgment). I can not recommend this line and will never sail with them again. UPDATE 30th March 2025 Well sadly, notwithstanding my emails to the cruise line and my review here, absolutely no contact has been received from Celebrity Cruises. It is little wonder then that this site shows a 63% one star rating!