Frustrated Bike Purchase
I wanted to buy a £1,400 Boardman bike on the C2W scheme. My employer registered for the scheme with Halfords, but it took them over a week (with no delays by my employer or myself) to make the account available, issue the invoice, recognise the payment and move the status to the approval stage. On the day the approval notification was received, the cost of the bike increased (the 20% sale discount being removed) meaning that the amount approved no longer covered the cost. Halfords business C2W referred me to the retail section. They told me to go into the branch. I went into the shop, spoke with the assistant (who remembered me from the week before trying the bike for size and saying that I would buy it on the C2W scheme), who checked with the branch manager but was told that they wouldn't honour the discount that had been available up until the day before. They suggested making a complaint. The complaint was raised a few days ago but I've not had any response so far. In essence, Halfords just don't care!!