Lyca Mobile IT
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Not worthy of any stars
The many negative reviews reflect the reality of a company bordering on the fraudulent side. 1) False advertising: They say they offer 4G, but in actual fact they offer LTE, which is not 4G. It’s an older technology, slower and less reliable. They should be transparent about this. 2) Their plans are “cryptic” and there’s no clear and detailed information about pricing and options. I have paid €19.99 for a 3-month prepaid plan and I got a message asking me to top up at least €5 to activate my plan. Is this an error or hidden charges? 3) I’ve tried to contact support via email several times: no response whatsoever, except an automated message saying we’ll respond ASAP. 4) Their App is a joke. It makes one go round in circles trying to find information. The credit card details are saved even though no specific authorisation to do so has been granted by me. Trying to remove the card triggers a warning/threatening message saying the plan may be cancelled. 5) There’s no information anywhere about how to set up a hot spot on a phone. The default settings only provide for mobile data. Requests for information or clarification go unanswered. My advice to anyone considering Lycamobile in Italy is stay away from it, look elsewhere. At this stage they’re not behaving as an honest, reliable and responsible company.