Castle Water
View company profile →
Beware of piled on interest from their own mistakes
This like many other new companies offers service to businesses. They are a total disappointment and I don’t know why ofwat has not been strict with these companies. They run out of call centers and have little to no technical staff. I had a very bad experience with them. They had been overbilling me and I asked for them to suspend the bill till it can be sorted. They didn’t such thing and piled on interest. Now the interest at times can be as much as the bill. These companies are operating like loan sharks. For the disputed billing period they charged me interest which they added with the last bill. They did not have a physical reading for the entire contract period before I took over the business and despite asking a few times never came around to do it. On top of that I never got the last bill so am totally shocked on how they have handled things. Please be aware of them